Key Account Supervisor – Freight Forwarding Operations

About the role

Zalawi Haulage Limited, a Zambian road haulage company based in Chingola and part of the MSC Group, is looking for an experienced and reliable Key Account Supervisor for its freight forwarding operations team. The post is a full-time, fixed-term contract covering coordination of load planning and execution for both northbound and southbound operations.

Key responsibilities

• Allocate vehicles after they leave the workshop and ensure they depart on schedule to loading and offloading points
• Brief drivers on loading instructions, including OBEs and route maps
• Maintain the daily load plan with the Key Accounts Manager and check that load instructions are received before loading starts
• Monitor fleet efficiency, delays and documentation issues, and review tracking reports shared with clients
• Dispatch documents to border posts on time, notify clients of fleet arrivals, and collect and upload Proof of Delivery (POD) documents into the Transport Management System
• Act as main contact for key clients, handling orders, delivery changes, tracking updates and queries, and managing standing time charges
• Distribute workload across the team, supervise staff and give guidance and performance feedback
• Work with finance, HR, workshop and dispatch, report delays and incidents to the customer, and follow QHSE requirements

Required profile

• Bachelor's degree in Logistics, Transport Management or Business Administration
• Experience in freight forwarding or transport operations