Operations Manager - Furnished Apartments & Spa Business

About the role

TestHiring is recruiting an Operations Manager in Lusaka, Zambia. The role oversees the day-to-day operations of furnished apartments and supports the staff, while also driving business development, startup development and financial oversight.

Key responsibilities

• Oversee day-to-day operations of the furnished apartments and support staff
• Implement operational systems, procedures and reporting structures
• Ensure high standards of service delivery and operational efficiency
• Identify and pursue new business opportunities and partnerships
• Develop and execute sales and marketing strategies to increase revenue
• Build and maintain strong relationships with corporate clients and partners
• Assist in setting up and launching a luxury spa and furniture business, including identifying suppliers and establishing vendor relationships
• Develop operational guidelines and performance targets
• Monitor operational expenses and budgets, prepare regular performance and financial reports, and track key performance indicators

Required profile

• Proven experience in business development, operations management or a similar role
• Strong background in sales strategy, client relationship management and revenue growth
• Excellent financial understanding and reporting ability
• Experience in hospitality, property management, retail or startup environments is highly desirable
• Bachelor's degree in Business Administration, Marketing or a related field preferred

Required skills

• Communication, negotiation and presentation skills
• Ability to analyse market trends and develop growth-oriented strategies
• Advantage: CRM systems, data analysis and market research tools