Regional Service Engineer

About the role

The Regional Service Engineer is responsible for technical operations performance across an assigned region, ensuring high hub uptime, strong pack health, rapid fault resolution, and compliance with operational standards. This role acts as the first level of technical leadership, coordinating Field Service Engineers and supporting preventive maintenance activities.

Key responsibilities

• Monitor hub energy performance, charging availability and capacity thresholds, and proactively prevent downtime.
• Diagnose and resolve faults in smart chargers, HC3 systems, battery packs, BESS and PV systems; conduct on‑site troubleshooting and repairs.
• Execute scheduled preventive maintenance on all energy systems and maintain accurate maintenance records.
• Coordinate and coach Field Service Engineers and technical interns, ensuring adherence to SOPs, HSE standards and operational procedures.
• Document, track and escalate technical issues; provide daily updates and weekly regional performance reports.
• Support hub upgrades, commissioning activities and operational scaling initiatives.

Required profile

• Technical leadership within a regional context.
• Experience coordinating field service teams and ensuring compliance with SOPs and HSE requirements.
• Ability to proactively identify and resolve operational issues before customer impact.

Required skills

• Smart chargers
• HC3 systems
• Battery packs
• BESS (Battery Energy Storage Systems)
• PV (photovoltaic) systems