Regional Trainer (2 Positions)

About the role

d.light is hiring two Regional Trainers to strengthen the knowledge, skills and performance of its field teams across assigned northern and southern regions in Zambia. You will deliver practical, engaging training for Sales, Collections and After-Sales teams, turning approved materials and standards into effective learning. You work within a quarterly planning and review cycle, and your impact is measured by how well new Sales & Engagement Partners (SEPs) become productive and how well field teams apply their learning.

Key responsibilities

• Develop quarterly regional training plans and monthly schedules, delivering at least 12 training sessions per quarter for Sales, Collections and After-Sales teams.
• Deliver structured onboarding for new SEPs covering products, sales processes, customer engagement, systems, compliance and field application, supporting them to make their first sale within 30 days.
• Enroll eligible SEPs on the TalentCards mobile learning platform, monitor usage and completion, and promote ongoing mobile learning and refresher training.
• Conduct practical coaching, demonstrations and field observations to reinforce learning and address performance gaps.
• Maintain accurate training records, submit monthly reports and quarterly performance reviews, and coordinate with regional managers and sales leadership.
• Monitor training effectiveness, onboarding progress and early sales performance, identifying gaps and recommending corrective actions.

Required profile

• Diploma or degree in Education, Training, HR, Business, Sales and Marketing or a related field.
• 1-2 years' experience in training, field coaching, sales enablement or onboarding.
• Strong facilitation, presentation and coaching skills, and good organizational, reporting and record-keeping abilities.
• Ability to build relationships with field teams and managers and to travel frequently across Zambia.

Required skills

• Proficiency in mobile learning platforms, Google Workspace, Microsoft Office and online meeting tools.
• Strong English communication; local-language proficiency is an advantage.

What we offer

• A competitive remuneration package.

To apply, applicants should state their expected gross monthly salary in their cover letter.