Relationship Manager - Commercial

About the role

We are looking for a Commercial Relationship Manager to drive growth within our Business Banking portfolio. You will manage and develop relationships with commercial customers, ensuring they use a full range of Absa products to support their businesses.

Key responsibilities

• Achieve sales targets for liabilities, assets and income.
• Develop and execute proactive outreach programmes (face‑to‑face and telephonic) to existing and prospective customers.
• Build a pipeline of new business through networking, SME advisors, events and trade shows.
• Spend at least 75 % of time visiting customers and prospects.
• Create and follow relationship plans, including sales and contact strategies.
• Collaborate with specialists such as Trade Finance and Treasury to cross‑sell products.
• Handle customer complaints and provide resolutions.
• Identify priority customers using the Customer Prioritisation Guidelines.
• Maintain operational control and compliance with risk, KYC, STM and other bank policies.
• Produce call reports and monitor adherence to risk service standards.

Required profile

• Bachelor’s degree or higher in Business, Commerce or Management.

Required skills