Customer Service Advisor

About the role

The Customer Service Advisor works in a branch environment, handling cash and related financial instruments while delivering high‑quality service to walk‑in retail customers.

Key responsibilities

• Dispense and receive cash, cheques, drafts and other instruments, ensuring all transaction details are accurate and compliant with bank procedures.
• Process foreign and local currency cheques, verify customer identification, and obtain necessary authorisations for transactions exceeding teller limits.
• Provide advice on cash processes, resolve customer enquiries at first contact, and explain bank policies and security requirements.
• Identify potential sales leads from customer interactions and refer them to personal bankers or support ongoing sales campaigns.
• Reconcile the till at the start and end of each day, open and close tills with a second controller, and perform snap checks as assigned.
• Maintain meticulous transaction records, support colleagues during high workload or absences, and deputise for branch management when required.

Required profile

• Certificate (FETC) in Business, Commerce or Management Studies.
• Ability to follow regulatory requirements, the Absa Operational Risk Framework and internal policies.