Sponsor Donor Support Associate III

About the role

Compassion Zambia is hiring a Sponsor Donor Support Associate III in Lukasa. The associate administers processes and leads activities that connect church partners with participants, through quality communications and updates. The role also supports church partners with Compassion's systems, processes and standards, resolves their inquiries consistently and on time, and may coach and review the work of other associates.

Key responsibilities

• Gather communication resources from church partners for major issues and projects, and ensure supporter-to-participant communication follows Sponsor Donor Support standards
• Develop production schedules with deadlines and give feedback on the quality of information received
• Generate, organize, record and track child, mother-child unit and student information and correspondence, including project gift usage, letters, child updates and escalated supporter inquiries
• Support church-facing teams in reviewing and correcting documents so data flows accurately from field offices to marketing
• Review participant and supporter communications, focus dashboards and address gaps in understanding of systems and standards by building capacity for supported church partner staff
• Enter participant and supporter data into the database, run reports, maintain computer files and approve or reject participant information
• Provide technical advice to other staff on Sponsor Donor Support systems and programs

Required profile

• Bachelor's degree in Administration, Communication or a related field, or High School Diploma
• 3+ years of relevant experience, preferably in a non-profit organization
• Excellent communication, facilitation, training and interpersonal skills
• Ability to work independently and collaboratively
• Well-organized, detail-oriented with a high level of accuracy
• Availability to do 50% of field work; driver's license desirable

Required skills

• Proficiency in Microsoft Office Suite
• Data entry, data analysis and record management