MEAL Officer – Monitoring, Evaluation, Accountability & Learning

About the role

Action Against Hunger is seeking a Monitoring, Evaluation, Accountability and Learning (MEAL) Officer to lead the design, implementation and continuous improvement of MEAL systems for the ECHO project in Mantapala Refugee Settlement, Zambia. The role will ensure real‑time data collection, rigorous analysis and timely reporting to support evidence‑based decision‑making and community accountability in a complex humanitarian environment.

Key responsibilities

• Develop and operationalise the project MEAL plan, Indicator Tracking Table and ECHO‑aligned reporting frameworks.
• Design context‑appropriate data collection tools for health, nutrition, WASH and cash interventions, integrating gender, protection and inclusion indicators.
• Manage digital data collection platforms (Kobo Toolbox, ODK, CommCare) and ensure data quality through monitoring and verification.
• Coordinate baseline, mid‑term and end‑line surveys and supervise enumerators and field data collectors.
• Analyse data, produce regular dashboards and reports for internal and external stakeholders, including ECHO.
• Facilitate community feedback mechanisms, complaint response channels and ensure accountability to beneficiaries.
• Collaborate closely with program teams, local authorities and partner organisations to promote adaptive management.

Required profile

• Proven experience in monitoring and evaluation within humanitarian or development programmes.
• Ability to travel up to 60 % of the time within the settlement and host communities.
• Strong understanding of gender, protection, accountability and inclusion principles.
• Experience supervising field data collectors and coordinating multi‑sectoral teams.

Required skills

• Kobo Toolbox
• ODK (Open Data Kit)
• CommCare
• Microsoft Excel for data analysis and reporting