Senior HR Officer – Zambia

About the role

BURNBURN Manufacturing designs, manufactures and distributes clean cookstoves across ten African markets. As HR lead in Zambia you will run the full employee lifecycle for staff on fixed-term and project-based contracts, keep the company compliant with Zambian law, and own the people side of the agent network, ensuring every agent is onboarded on the right terms, documents and systems.

Key responsibilities

• Run in-country recruitment end to end, issue contracts and job descriptions, track contract end dates, renewals and gratuity, and prepare monthly payroll inputs checked with Group Payroll.
• Run induction, probation reviews and the performance cycle, and handle grievances, disciplinary cases and exits fairly, with Legal and external counsel on complex cases.
• Keep personnel files complete and audit-ready, and employee data accurate in the ERP and HR systems.
• Approve agent onboarding (verified identity, signed contract, engagement route, mobile money details), review commission schemes for HR and legal risk, reconcile agency headcounts and invoices monthly, and support the rollout of the onboarding platform.
• Ensure compliance with the Employment Code Act 2019, the Industrial and Labour Relations Act, minimum wage instruments, PAYE, the Skills Development Levy, NAPSA, NHIMA, workers' compensation, occupational health and safety law and the Data Protection Act 2021.
• Localise HR policies (harassment, whistleblowing, grievance, gender), track acknowledgements, and report monthly on headcount, agents onboarded, turnover, open cases and compliance status.

Required profile

• Registration with the Zambia Institute of Human Resource Management (ZIHRM) and a valid practising certificate (legal requirement).
• Degree in human resource management, business, law, psychology or a related field.
• At least 5 years of HR generalist experience, including 2 or more at senior officer level or above in Zambia.
• Hands-on payroll and statutory compliance experience in Zambia (PAYE, NAPSA, NHIMA) and employee relations experience under the Employment Code Act.
• Experience managing a large non-employee workforce (agents, casuals, contractors, outsourced staff) and its classification risks.
• Fluent written and spoken English.

Required skills

• Strong data discipline: Excel, HR or ERP systems and accurate records.
• Desirable: fixed-term and project-based contracts and gratuity, digital onboarding, e-signature or mobile money, manufacturing, distribution, FMCG, energy or field sales, Microsoft Dynamics NAV or Business Central, Nyanja or Bemba.