Supply Chain Manager

About the role

Normet is seeking a Supply Chain Manager to lead its Zambia operations. You will be responsible for driving customer satisfaction, optimizing inventory, and ensuring safe, compliant supply chain processes across the region.

Key responsibilities

• Maximise customer satisfaction by exceeding availability and service rate benchmarks while reducing lead times.
• Lead, coach and mentor the supply chain team to keep customer centricity at the forefront.
• Achieve target inventory availability (90% for ABC items, 70% for DEF items) and optimise stock levels to lower net working capital.
• Review and implement internal controls, staying current with Zambian regulatory requirements.
• Improve supply‑chain safety through regular risk assessments and documentation in partnership with the SHEQ lead.
• Manage customer and supplier master data, negotiate pricing changes and regional VMI contracts.
• Standardise warehousing and logistics strategy, negotiate 3PL/4PL providers, and oversee bonded facility requirements.

Required profile

• Proven experience leading supply‑chain functions in a multinational environment.
• Strong understanding of inventory optimisation, internal controls and regulatory compliance.
• Ability to assess and mitigate safety risks within supply‑chain processes.
• Experience negotiating contracts, pricing and VMI agreements.
• Excellent coaching and mentorship skills.

Required skills

• Inventory management
• Contract negotiation
• Supply‑chain safety assessment
• Internal controls implementation
• Logistics and warehousing coordination