Bank Clerk – Cash Handling & Customer Service

About the role

Our client in the financial services sector is hiring four Bank Clerks. The role involves processing cash deposits, authorising cash withdrawals within set limits and recording all transactions to maintain accurate cash control in line with company policies.

Key responsibilities

• Receive and record cash and cheque deposits, ensuring accounts are credited correctly.
• Process withdrawal vouchers, verify authorisation and dispense cash accurately.
• Capture daily transactions in the system and obtain supervisor signatures.
• Reconcile cash registers with the General Ledger and identify any discrepancies.
• Secure keys, notes, coins, vouchers and cashier stamps at all times.
• Provide first‑line customer service, explain products, handle complaints and record feedback.
• Maintain filing system for customer records and prepare banking slips and returns.
• Raise payments, manage petty cash vouchers and ensure proper authorisation.

Required profile

• ZAQA‑verified Diploma or Degree in Banking & Finance, Economics, Business Administration, ACCA, CIMA or equivalent.
• Minimum one year of relevant experience in a banking environment.
• Member of the Zambia Institute of Banking and Financial Services (preferred).
• Strong numerical ability, attention to detail and basic computer literacy.
• Clean police and TransUnion Zambia credit record.
• Physical ability to handle cash boxes, move files and stand for extended periods.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.