Marketing Officer – Lusaka, Zambia

About the role

The Marketing Officer will lead the promotion and growth of the SACCO’s membership base in Lusaka. This role combines customer service excellence with strategic marketing to raise the organisation’s profile and support its financial education initiatives.

Key responsibilities

• Provide excellent customer service, resolving member queries, complaints and service requests promptly.
• Develop and implement marketing strategies to increase the SACCO’s visibility and attract new members.
• Drive continuous member recruitment while maintaining an accurate membership database.
• Design and deliver financial literacy programmes for members.
• Monitor and evaluate SACCO products and services, recommending appropriate interventions.
• Support the implementation and periodic review of credit policies.
• Develop work plans and assist in performance monitoring and evaluation.
• Effectively manage resources assigned to the marketing function.

Required profile

• Full Grade 12/Form 5 Certificate.
• Degree in Business Administration, Marketing, Customer Service or a related field; a Master’s degree is an advantage.
• Minimum of four (4) years of relevant work experience.

Required skills