Relationship Manager - Public Sector Banking

About the role

FNB is looking for a Relationship Manager in Lusaka, Zambia, to strengthen and manage its engagement with government departments, regulatory bodies, state-owned enterprises and other public institutions. The role maintains positive, compliant and strategically valuable relationships with the public sector and grows a portfolio of clients through proactive relationship management.

Key responsibilities

• Manage and grow a client portfolio through proactive relationship management and strategic engagement.
• Conduct regular client reviews to understand evolving financial needs and deliver tailored solutions.
• Drive cross-sell and upsell opportunities across banking products and services to meet growth targets.
• Define and execute a sales portfolio growth strategy aligned with segment objectives and business goals.
• Identify customer needs and promote digital adoption while delivering customised financial offerings.
• Build a strong network of business and social relationships, arranging networking sessions, seminars and client engagement activities.
• Collaborate with internal stakeholders, monitor client satisfaction and resolve queries or complaints promptly.
• Ensure compliance with regulatory requirements and internal governance standards, and keep accurate client records.
• Contribute to segment profitability and take accountability for sales and service targets.

Required profile

• Proven experience in relationship management, specifically within the public sector, government or state-owned enterprise environment.
• Demonstrated ability to develop and execute strategic sales plans that deliver measurable growth.
• Strong understanding of regulatory compliance and governance standards in financial services.
• Exceptional networking skills and a track record of building professional contacts.
• Experience driving digital adoption and promoting innovative banking products.

Required skills

• Excellent communication, negotiation and presentation skills.
• Ability to work with cross-functional internal stakeholders.
• Strong analytical skills for monitoring performance, client satisfaction and market trends.